AmTrust New Partners Will Help to Automate and Enhance Business Processes
US property/casualty insurer AmTrust Financial Services has partnered with several Israeli technology startups in order to automate and enhance business processes, according to a Feb. 1 press release.
AmTrust Innovation recently added a local presence in Israel to partner with and invest in companies aiming to enhance and automate customer and agent interactions and streamline insurance business processes including underwriting, claims and payments.
“Israel is a hub for new technology development, with an emerging focus on insurtech specifically, and AmTrust is capitalizing on this through our local presence,” said Yair Smith, vice president of strategic development for AmTrust. “We’ve partnered with two local firms, Reply.ai and Verishow, to improve our customer interactions through chat bot communications, video chat capabilities and improved communication with AmTrust’s systems. We also believe SparkBeyond’s AI platform will provide us with insight and recommendations that will greatly improve our business and provide a lot of value to AmTrust.”
SparkBeyond is an artificial intelligence-powered research engine capable of finding complex patterns in data to create actionable business and process recommendations. AmTrust will utilize SparkBeyond’s capabilities to assist in improving the company’s quoting and binding processes.
The Reply.ai chat-bot solution will support AmTrust’s customer service representatives (CSRs) and automate client interactions to improve service times and communications between customers and the company’s billing, payments and policy administration platforms.
Verishow will provide AmTrust agents and CSRs with video chat capabilities including co-browsing, document interaction and certified e-signature capabilities.
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